SHIPPING & RETURNS
All products are currently shipped domestically and internationally by Swiss Post, Switzerland’s reliable national postal service. We aim to dispatch orders within 2 business days.
Our estimated delivery times are as follows:
Country/Region and Estimated Delivery in Days
1-2 working days
2-5 working days
2-3 working days
2-3 working days
4-5 working days
4-8 working days
If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal information and credit card number on a form. These will then be transmitted to the payment processor via a secure connection. The bank checks the transaction data as well as your line of credit within seconds and transmits the results of the check to the seller. If the results are positive, the agreed amount is charged to your credit card.
We will credit you with the return amount as quickly as possible after receiving your return shipment.
You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
- Swatched/Used (with exception of damaged or faulty items)
- Partially missing items
Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.
If you have a complaint or concern with service received or a product purchased, please contact us on email@example.com and we’ll do our best to help.